Delivery is deemed to occur at the earlier of:
1. the collection of goods from us by you.
2. the time the goods are delivered to the address nominated in the order (or to such other address as agreed by us in writing).
Goods purchased through the use of our Online Ordering Service will be made available for collection or delivered to the address nominated by you at the time you place an order. Please ensure this address is correct. There may be instances where the goods ordered are out of stock and we are unable to supply immediately. In this instance, you will be notified that the goods are out of stock and will be provided with an estimated delivery date.
Any delivery times provided by us are estimates only and are not a contractual commitment. To the extent permitted by law, we will not be held liable for any loss suffered by you whatsoever as a result of any delay in the delivery of goods or as a result of non-delivery of goods.
Orders will normally be delivered on business days (Monday to Friday).
We also reserve the right to deliver goods ordered through our Online Ordering Service by way of instalments. If we elect to deliver the goods by instalments, you shall not be entitled to cancel or repudiate the order (or part of the order) without our prior written approval.
Risk
Risk of loss or damage to the goods passes to you upon delivery to you. If you request that goods ordered through our Online Ordering Service are to be delivered to any unattended location, you acknowledge that we or our nominated carrier will deliver the goods as requested at your sole risk.
Payment
Prior to placing an order, you must indicate your preferred payment method. Payment may be made by EFTPOS, VISA, and MasterCard credit cards. We reserve the right to change the payment methods that can be used for orders at any time in our absolute discretion.
Where payment is made by credit card, we reserve the right to apply a surcharge equal to our costs of processing such transactions.
If the name on the credit card provided does not match the name on the order, we may refuse to accept your order or ask you to provide additional information (for example, proof of identity documents) in accordance with our fraud detection processes. By providing us with your card details, you authorise us to debit the price and the applicable delivery charge(s) (if any) from such card.
Goods that you have ordered will not be despatched to you until payment has cleared. If your payment cannot be processed, your order will be cancelled and we will notify you by e-mail.
Your tax invoice will be forwarded to you at the time of payment or at the time of delivery.
Order Cancellations
If you notify us of any cancellation before the goods are despatched for delivery, we may, at our discretion, accept your order cancellation. Otherwise, if the goods have already been despatched for delivery, we reserve the right to refuse to cancel the order.
Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided by you through our Online Ordering Service. All monies will be refunded using the method of payment for approved cancellations.
You acknowledge that order cancellations may be subject to a restocking charge of twenty (20) percent of the purchase price, unless otherwise agreed in writing.